Guest Information

Bellmen are located at the Fifth Avenue Porte-cochere and in the Fifth Avenue hotel lobby. They will be happy to assist you with porterage and luggage storage.

For guests staying in suites, The Plaza’s butlers will provide the ultimate standard of luxury and comfort, anticipating your every need.

Please call the hotel concierge for service providers.

Each Concierge at The Plaza is a member of the Les Clefs d’Or. To become a member of this prestigious organization, concierges must demonstrate substantial professional experience as well as good character. Les Clefs d’Or concierges have their fingers on the pulses of their cities, are able to advise guests on restaurants, night life, sporting and theater events, sightseeing tours and shopping among other things. They are able to direct guests to any location or product at any time of day or night.

Consequently, the Plaza concierge department is uniquely equipped to assist our guests in accessing the best of New York’s events and attractions, including restaurant reservations, theatre tickets, concert passes and sporting events. Please feel free to contact the Plaza Concierge prior to your arrival so they may offer guidance on your unique array of needs and arrange for any special requests.

Available in the Fifth Avenue hotel lobby
Hours: Daily, 7 a.m. to 11 p.m.
Phone: 212.546.5250

Email: plazaconcierge@fairmont.com

Our Urban Experience Fee of $65 USD per night (plus taxes; fee is subject to change) includes:

-$50 USD daily Food & Beverage credit valid in The Palm Court,
The Champagne Bar, or In-Room Dining
-$50 USD off Guerlain Spa services (valid on 60 minute service or more)
-Access to Chromecast by Sonifi for mobile device streaming

Guests have easy access to elevators off the Fifth Avenue Hotel Lobby.

Our fitness center is located within Guerlain Spa on the 4th floor. Open daily, 24 hours.

Our house Maybach is complimentary for guests to use within a 10-block radius of The Plaza. This service is offered Tuesday through Saturday from 10 am to 8 pm, on a first-come first-serve basis, and cannot be reserved in advance.

Our housekeeping staff provides twice daily room cleaning.

Same-day dry-cleaning and laundry services are available seven days a week. Laundry bags and price list are located in the guest room closet. Overnight shoe shine is also available.

If you’d like to have packages or mail sent to you during your stay or delivered prior to your arrival, please use the following mailing address:

The Plaza
768 Fifth Avenue
New York, NY 10019

Please provide guest’s first and last name as well as arrival dates.

Package deliveries are accepted and held up to 48 hours in advance of arrival and are held for up to 48 hours after departure.

*Excessive packages may be subject to a storage fee.

For questions regarding your delivery, please contact PLZFrontOfficeManagement@Fairmont.com

The hotel’s parking facility is off-site. Valet parking is available at a price of $110/night with no in-and-out privileges. A $15 surcharge will be applied to any oversized vehicles.

The Plaza accepts dogs of all sizes at no additional cost, with a maximum of two (2) pets per room. Pets cannot be left unattended in the room. All guests checking in with a pet have to sign a release accepting responsibility for any damage caused by the pet. If there is damage caused by the pet, the owner must pay for the complete repair of the damage. Service dogs are always welcome. Additional details on our Pet Program are located here.

For the comfort and safety of all of our guests, The Plaza remains a strictly non-smoking hotel. Please refrain from smoking in your guest room or any indoor areas of the hotel. Smoking is permitted outdoors only. A fee of $1,500 will be applied to account within seven days of your departure. Additional fees may apply if extensive cleaning is necessary.

The hotel has several accessible rooms with doors wide enough for wheelchair access and grab bars in the bathroom. Two of these rooms have a roll-in shower (no tub). Also available upon request are the following items:

• Wheelchairs
• Raised toilet seats
• Clamp-on tub-bars
• Night lights
• Non-slip mats