Guest Information

Childcare

Bell Staff

Butler – White Glove Service

Check-In / Check-Out

Concierge

Elevators

Housekeeping

Laundry Services

Parking

Pet Policy

Wheelchair Accessibility

Childcare
Childcare service is available at The Plaza. Rates vary accordingly and may include transport if required.
Please contact our caregivers for more information and reservations by calling 212.682.0227
Bell Staff
Bellmen are located at the Fifth Avenue Porte-cochere and in the Fifth Avenue hotel lobby. They will be happy to assist you with porterage and luggage storage.
Butler – White Glove Service
For suite guests The Plaza Butlers will provide the ultimate standard of luxury and comfort, anticipating your every need and accommodating your every wish.
Check-In / Check-Out
Check-in time is 3:00 p.m.
Check-out time is 12:00 p.m.
Express Check-out
Guests who provided an address and a credit card number at time of reservation or at check-in have access to different check-out options:
Video Check-Out
This feature will allow the guest to review his/her account status directly from the guest room’s television set. The guest only needs to follow the instructions to complete the check-out.
Voice Mail Check-Out
This feature will allow the guest to dial the hotel check-out extension from his/her room. The guest will need to follow specific instructions, such as providing the guest’s full name, address and room number.
Express Check-Out Box
The night prior to the departure, a copy of the bill is slipped under the guest’s door. If all charges are in order, the guest then only needs to sign the bill and drop it in the Express Check-Out Box that is located at the Front Desk.
Concierge
Each Concierge at The Plaza is a member of the Les Clefs d’Or. To become a member of this prestigious organization, concierges must demonstrate substantial professional experience as well as good character. Les Clefs d’Or concierges have their fingers on the pulses of their cities, are able to advise guests on restaurants, night life, sporting and theater events, sightseeing tours and shopping among other things. They are able to direct guests to any location or product at any time of day or night.
Consequently, the Plaza concierge department is uniquely equipped to assist our guests in accessing the best of New York’s events and attractions, including restaurant reservations, theatre tickets, concert passes and sporting events. Please feel free to contact the Plaza Concierge prior to your arrival so they may offer guidance on your unique array of needs and arrange for any special requests.
Available each day in the Fifth Avenue hotel lobby
Available from 11 PM until 6 AM at the overnight desk
Phone: 212.546.5250
Elevators
Guests have easy access to elevators off the Fifth Avenue Hotel Lobby
Housekeeping
Our housekeeping staff provides twice daily room cleaning.
Laundry Services
Same-day dry-cleaning and laundry services are available seven days a week. Laundry bags and price list are located in the guest room closet. Overnight shoe shine is also available.
Parking
The hotel’s parking facility is off-site. Valet parking is available at a price of $65.00/night with no in-and-out privileges. A surcharge will be applied to any oversized vehicles.
Pet Policy
The Plaza accepts small dogs or cats (approx 15-20 pounds maximum). Other animals are not permitted. Pets cannot be left unattended in the room. All guests checking in with a pet have to sign a release accepting responsibility for any damage caused by the pet. If there is damage caused by the pet, the owner must pay for the complete repair of the damage. Seeing-eye dogs are always welcome.
Wheelchair Accessibility
The hotel has several accessible rooms with doors wide enough for wheelchair access and grab bars in the bathroom. Two of these rooms have a roll-in shower (no tub). Also available upon request are the following items:
Wheelchairs
Raised toilet seats
Clamp-on tub-bars
Night lights
Non-slip mats